involves all activities associated with a product after the point of sale. The the ultimate goal to optimize or make more efficient aftermarket activity, thus saving money while promoting customer satisfaction and retention.
a. Returns management
b. Call center operations
c. Service parts organizations
d. After sales customer service

Paddock pools constructed a swimming pool and deck for the jensens' home. paddock installed the wrong trim on the pool. it would cost $2800 to change the trim-one-fifth of the total cost of the pool. the jensens refuse to pay anything for the pool. the paddock's best defense is: (a) duress (b) substanial performance (c)mistake (d) failure of conditions

In a high school with 3000 students, counselors are putting together a math tutoring program for the neighboring middle school. they plan to invite high school students with high average test scores to tutor middle school students, and they would like to offer gift cards to the student tutors. the counselors have a spreadsheet showing each student’s average test scores, and in order to find out how many gift cards they should purchase, the counselors need to count how many students would qualify to become tutors. which type of function would best the counselors determine the number of eligible students?

When a business adopts a strategy of reducing and/or discontinuing production in response to a sustained pattern of losses, it is?