It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is to: Ask the customer to wait and ask the employee who last dealt with the customer why the problem was not fixed. Ask the customer to wait and ask the employee who last dealt with the customer to speak to her. Apologize to the customer and ask if she would like to speak to a supervisor. Apologize to the customer and ask how you can help fix the problem.