Andy is describing businesses in the start up life cycle stage when he says employees at other restaurants are "told how to answer a phone and how to set a table and how to greet guests, and it's all in glant books that they have to memorize." In the video, Andy and Scott hold a meeting with their management emotions, things we try to convey to guests. This is technical kill, indicating that all members of the team are being trained and held accountable for multiple aspects of the work. What can you infer about Barcelona from this team. Andy says, "We've spent a lot of time taiking about warm, fuzzy things, meeting? The company is highly decentralized and uses a clan approach to management. The company is organized in divisions, perhaps by each restaurant it operates The organization uses a network structure. The organization has siloed functional units. Andy and Scott communicate a desire for their empaloyees to have a strong customer service ethic. For each example in the folowing tablie, ienty which organizational design mechanism is being used to create a more customer-centric organization 2 tab 5. Culture and mergers (Perform)- Management at Work Roberta Case is the CEO of View It Right, a company that makes training videos for businesses. Some of the company's most successful videos are Performance Management 101, Inspirational Leadership in Tough Times, and Howto It Right employees have business experience. Roberta and the board of directors have decided to pursue a related diversification strategy. They are considering the acquisition of another video production company, Play2Learn, which makes educational videos for preschool-age children. Most of the scriptwriters and producers at Play2Learn have degrees in child psychology or early childhood education. The goal would be for the two companies, which are about e same size, to share production equipment and facilities as well as technical know-how, while continuing to sell to their respective markets. Roberta has researched mergers that other companies have undertaken, and she knows that mergers that seem to make sense on paper do not alway questions s work out well in reality. She pulls up her notes on her tablet and calls you into her office to ask you some