Jones Company promised a customer that the customer would receive at least 98% of all items ordered. In fact, the customer received 95% of the items. This is an example of which "gap" in the customer satisfaction model? A. performance gap B. knowledge gap C. standards gap D. communication gap

The correct answer is letter "D": communication gap.

Explanation:

The Gap Model of Service Quality is an approach helpful to understand consumer satisfaction. The Gap Model proposes there are breaches between vendors and customers that companies must flatten to meet their expectations. Those gaps are five (5): Knowledge Gap, The Policy Gap, The Delivery Gap, The Communication Gap, and The Customer Gap.

The Communication Gap refers to the difference between what is promised to clients and what they receive. This is caused as a result of overpromising or inaccurate communication between the operations and the advertising units.

answer; ///i believe the correct answer is (c) laissez-faire;

answer; someone must cover the cost associated with the provision of scarce goods in both sectors;