As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.
B) labor.
C) conflict.
D) incongruence.

emotional dissonance.

Explanation:

Emotional dissonance -

It refers to the situation of mental status , where there is confusion between the emotions experienced by the employees and the emotion which is required to have for working in the organisation , is referred to as emotional dissonance .

The condition makes the employees very agitated and unhappy for the job , and is not able to enjoy their work .

Hence , from the given scenario of the question ,

The correct option is emotional dissonance .

answer; communities of interest; i believe this is correct, plz check first good luck;