Southwest Airlines uses many different methods to generate extensive information about its customer base, and then it uses this information to enhance customer experiences. These activities indicate that all of the following observations but one would be logical. Which observation is the illogical one?
(A) Southwest Airlines operates in a customer-oriented and customer-empowered marketing world.
(B) Southwest Airlines views itself as operating in an evolved market.
(C) Southwest Airlines seeks true relationships with its customers.
(D) Southwest Airlines views itself as operating in a devolving market.
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