4. Edgar, the production manager at a textile factory, has noticed a decline in the production capacity of the factory. He wants to understand the reason behind this trend and make a decision on how to resolve the issue. In the context of rational decision making, which of the following is the first step that Edgar should ideally take?
a. Identifying and defining the problem
b. Computing the optimal decision
c. Generating alternative courses of action
d. Identifying decision criteria