Four components, including which is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.

The correct words for the blank spaces are: Emotional Intelligence; Relationship Management.

Explanation:

Emotional Intelligence refers to the ability individuals have to control their emotions in reference to the interactions they have with others. Emotional Intelligence has four (4) factors: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.  

Relationship management involves getting along with others, handling conflict effectively, and using sensitivity to manage interactions successfully.

answer(b) revenue account which increases;