Charles wants to survey recent customers about the quality of service they received at his small auto service dealership. he has customers' mailing and e-mail addresses. charles will likely use an online survey primarily because it offers:
a. relatively low response rates.
b. the ability to share video with respondents.
c. the ability to ask sensitive questions with anonymity.
d. fast responses at a lower cost.
e. the opportunity to survey both existing and potential customers.
Answers: 3
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