You notice that when people see images of your products online, you have an increase in conversions or sales. which customer touchpoint could you use to take advantage of this insight?

The customer touch point that you could use to take advantage of this insight is social media.

Explanation:

A customer touch point is any way that the customer and business can get in touch for various reasons such as; exchanging information, sales of products from the business to the customer and handling transactions. It basically means the specific channels with which the customer and the business can meet. Customer touch point is very key for a business in improving its services to the customers. Most business strive to use these touch points to foster customer loyalty. Customer loyalty generally means that the client trusts you fully, and he/she would rather purchase your product or services in a competitive market.

The best customer touch point in this case is social media. Social media are applications and software that enable one to communicate and participate in a social network. One needs to join the specific network to enable them participate in the social network. Social media allows users to share pictures, provide contact information and any information about the product. You can use social media to take pictures of your product and share it with many social media users in the network, this improves conversion to sales.

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