Which of the following is true of quality management during the age of craftsmanship that existed before the advent of the industrial revolution?
inspection was the primary means of quality control.
various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output.
ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products.
quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.