Transactive memory systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. of the following, select the best situational example of a transactive memory system:

a. melissa keeps track of all her own work files by an elaborate cross-referencingsystem.
b. thomas secretly stashes away all of the new business leads, so that he can follow up with them himself.
c. kaitlyn keeps records on customer satisfaction reviews, and kevin keeps records on product reliability, but neither are aware of this.
d. jessica has considerable experience in product engineering and nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other’s skill set.

The correct answer is d) Jessica has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other’s skill set.

Explanation:

Daniel Wegner was the psychologist precursor of the theory of transactional memory; according to him, this memory has the function of storing and restoring information through a group of people.

Transactive memory is usually observed in workgroups, where each individual has a degree of information and then is complemented with information from the entire group to perform the work. Because of this, transactional memory is known as shared storage.        

Transactive memory allows the group to have more knowledge than a single person could have since several people can remember more information than just one individual.

For example, in the case of Jessica, the use of transactional memory is observed, she has some experience that is complemented with the knowledge of Nathan, which allows them to join their information to perform their work better.

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