An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. this is an example of:
a) automation.
b) rationalization of procedures.
c) paradigm shift.
d) business process redesign.
e) organizational change.

c) paradigm shift.

Explanation:

Based on the information provided within the question it can be said that this is an example of a paradigm shift. This term refers to a change in the fundamental basic concepts or practices of a company. Which is exactly what the new information system hopes to do by changing the way they package and deliver their groceries to their customers and at the same time making it faster and more efficient.

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