Organizations should have a crisis management plan for social media. this plan should identify the keywords, hashtags, etc. that should be continually monitored, to proactively identify external issues before they spiral into a crisis. this component of a crisis management plan is referred to as a . social surveillance best practicesb. social search streamsc. social media monitoring strategyd. brand awarenesse. social media listening techniques

Social media monitoring strategy

Explanation: Social media monitoring — also identified as responding to social networks — describes a complex system that advertisers use to find a meaningful brand or market segment conversations. As such, it is increasingly becoming a growing medium in today's digital marketing.

Keyhole, Hoot suite and twitter counter are some of the many examples of social media monitoring tools. This strategy helps an organisation to be informed in advance so it can save it from any potential threats and grab any potential opportunity.

d. all of the above are true.