What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?
a. they create low expectations.
b. they are not specific.
c. they do not allow for the voice-of-customer process.
d. most employees are unwilling to do what customers want.
e. they create a delivery gap.

Which of the following makes a true statement about the relationship between government and financial institutions? government and financial institutions do not interact with each other. financial institutions like the u.s. treasury must approve increases in the government deficit. government can pass laws to limit what financial institutions can charge in interest and fees. financial institutions like local banks must approve interest rates set by the federal reserve.