Yesterday, lorinda overheard a surprisingly unpleasant encounter between the manager of the hardware store where she works and a sales rep who sells a well-known line of tools. the rep insisted that his tools should be more prominently displayed and that a better assortment would mean more sales. the manager had other plans and told him so, and the conversation turned into a loud argument. what lorinda observed was an example of:
a. sales tactics.
b. channel conflict.
c. retail strategy tension.
d. passive aggressive behavior.
e. a failure of edi processes.