Sparky sees quality control in terms of detecting potential problems to prevent their occurrence and thus save minimotors money. the quality control process that is most closely linked to sparky's goal is known as:
a. six sigma.
b. quality function deployment.
c. erp.
d. pert analysis.

Which of the following is not a characteristic of enterprise applications that cause challenges in implementation? a. they introduce "switching costs," making the firm dependent on the vendor. b. they cause integration difficulties as every vendor uses different data and processes. c. they are complex and time consuming to implement. d. they support "best practices" for each business process and function. e. they require sweeping changes to business processes to work with the software.