sarah has been using the same hairdresser for years. what has kept sarah loyal is the fact that she knows her hairdresser is going to consistently do a great job. sarah places great importance on when evaluating her hairdresser.

durability

Explanation: In simple words, durability refers to the ability of a product or service to be used for a long period of time without any substantial decrease in its utility power.

In the given case, Sarah is loyal to her hair dresser as the product has been in working for a long period of time and she believes it will do the same for the near future.

Hence we can conclude that she is placing high importance on durability.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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answer; experimentation;