At toys and games, employees know that during the december shopping season they are often required to work different schedules, weekends, and overtime. the december work schedules at toys and games is an example of a(n) change because workers have experienced it in the past. (they experience it every december.)

adaptive change

Explanation:

Sometimes some jobs have a much busier schedule during specific time periods. For example, during the summer lifeguards work much more than during the winter. If these periods repeat themselves year after year, then the workers know that it will happen and adapt to the changes since it's normal for them. If the Christmas frenzy didn't happen, then that would be unexpected and the employees would probably worry about it.

the answer is true.  i do believe this is the answer because of the amount of wrecks people get into each year.  if you double this with avoiding those so said wrecks, that would make you a "skilled" driver.