*saved dylan eats at his favorite restaurant. server: how is your food, dylan? " dylan: "well, it depends. is this the soup or the chili? server: it's the chili. is there a problem? you ordered chili. dylan: " know. it's just really watery and doesn't taste good." server: l'm so sorry. we're training this new guy and he's not very good, yet. i'll take the meal off your bill. which customer service element does the server need to i mprove? responsiveness rapport

Sally mitchell works as a manager at an environmental organization. she is currently working on a global warming project and decides which tasks related to creating awareness about the issue need to be done. in addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. she is also assigning people as team members to ensure that tasks are undertaken on time. which of the following categories of functions is mitchell undertaking? envisioning organizing controlling planning