Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. identify the telephone etiquette that will make your telephone calls productive. check all that apply.(a) end the call politely.(b) use a three-point introduction.(c) be brisk when rushed.(d) be cheerful and accurate.(e) deliver bad news via voice mail.

The correct option is A, B and D

Explanation:

In order to communicate, the channel of telephone communication is used, one need to follow the following etiquette so that it will make the call productive and the points are as:

1. Always end the call very politely

2. Every time making a call, should use the 3 point introduction which states the your description, purpose of call.

3. Always be accurate and cheerful while on call with other person.

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