Cars driven by sue trent and jim higgins were involved in an automobile accident where mr. higgins was at fault. sue trent's car was a total loss and valued at $6,000, plus she sustained bodily injuries totaling $25,000. scott finley, ms. trent's passenger, was injured and incurred $6,000 in medical expenses. mr. higgins, the responsible party, carries bodily injury coverage with limits of $15,000 per person and $30,000 per accident, and property damage coverage of $5,000. his policy will pay a maximum of:

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.