This month, susan, the branch manager of intrepid car rentals, has heard several complaints from customers that intrepid employees do not return calls. today a good customer told susan that "my phone calls and e-mails are returned after maybe a week or so." hearing enough, susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." this new directive by alice is an example of a(n) . value. b. ethic. c. norm. d. office order. e. policy.

The sec has historically raised questions regarding the independence of firms that derive a significant portion of their total revenues from one audit client or group of clients because the sec staff believes this situation causes cpa firms to

Why do you think the compensation plans differ at the two firms? in particular, why do you think kaufmann’s pays commissions to salespeople, while parkleigh does not? why does parkleigh offer employees discounts on purchases, while kaufmann’s does not?

Do it! review 16-3 the assembly department for right pens has the following production data for the current month. beginning work in process units transferred out ending work in process 0 22,500 16,000 materials are entered at the beginning of the process. the ending work in process units are 70% complete as to conversion costs. compute the equivalent units of production for (a) materials and (b) conversion costs. materials conversion costs the equivalent units of production