One way to think about tqm is as a business philosophy centered around seven core ideas, or principles: starts with employees who are willing to place themselves in the customers’ shoes. if employees do not understand how customers really feel about a product or service, they risk alienating customers.

costumer focus starts with employees who are willing to place themselves in the customers’ shoes. If employees do not understand how customers really feel about a product or service, they risk alienating customers.

Explanation:

Customer focus should be the main goal of an organization. It must be a philosophy spread to all employees, because the customer is the fundamental part of a company to exist. If there is no customer there is no company. So the organizational culture must be focused on production, consumption changes, quality, and service delivery, to ensure effectiveness and attract and retain customers.

a.   is the correct choice.

good luck. : )

i would say a penny hope it you