Stu johnson, ceo of johnson, inc., attended a seminar on total quality management. which of the following is not something he is likely to have learned at that seminar? a. some aspects of quality are difficult to measure because they depend on customer's judgments. b. quality results from design as well as operations and delivery. c. cross-functional teams are important in tqm decision-making. d. quality is primarily the responsibility of operations management.

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1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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