This month, susan, the branch manager of intrepid car rentals, has heard several complaints from customers that intrepid employees do not return calls. today a good customer told susan that "my phone calls and e-mails are returned after maybe a week or so." hearing enough, susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." this new directive by alice is an example of a(n)

policy

Explanation:

Company's policy -

It is the guidelines which can affect the objectives , plans and operations .

It consists of the rules which outlines the responsibilities and activities of the employees of the company .

It is the rule which need to be followed by all the employees .

hence ,

The new directive by Alice , is an example of a policy .

answer; someone must cover the cost associated with the provision of scarce goods in both sectors;