Which of the following types of employees possesses high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?
a- stars
b- apathetics
c- dogs
d- citizens
e- lone wolves

D Citizens.

Explanation:

Citizens are the employees that responds to the negative events(events that are not related to their work) because they want to remain a part of the organization but they don't posses the credibility that required to change.

Citizens are the employees that do little things showing around the new employees.

answer; (a) calling people who have not shown interest in the product and asking them to buy it;

answer; the above statement/question is ( true);