Is the first component of an operational customer relationship management system that supports a broad range of business processes, such as tracking and managing customer history and preferences, account and contact management, and order processing and tracking.

The correct answer is Sales force automation.

Explanation:

The objective of automating any process is to simplify it to facilitate its achievement. Therefore, automating the sales force means the same: simplify each of the phases that make up the commercial process and turn it into a clear, defined and automatic method that helps your team to be more efficient in each of its actions, from contact search, business visit development, monitoring and closing.

b. condominum i think

it is d i just took the test