Jenny rowlins is absolutely exhausted after her shopping trip to pick out a dress for her sorority's formal event. the stores were crowded, and none of her favorite shops carried a dress that she liked in her size. after spending hours at the mall, jenny decided to order her dress online and just return it if it was not exactly right. this story is an example of how consumer behavior is a(n)

process

Explanation:

According to my research on studies conducted by sociologists, I can say that based on the information provided within the question this is an example of how consumer behavior is a process. This can be said because based on this situation Jenny started off exited about buying the new dress but as the day progressed and problems started arising her view on shopping at the store started to change until it got to the point were she decided to buy online.

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