Aring,
h the
1.12 the state department of motor vehicle, attempts to
perform an analysis of the driver's licence renewal operations. in
the past each renewal process followed six steps to be performed
and took one hour to finish. calculate the daily productivity,
assuming that the working time is eight hours per day.
in an effort to improve performance, state department reengi-
neered the whole process, i. e. eliminated some steps, merged some
others, etc. as a result the renewal time of each process dropped
to half-hour. however, from time to time during the day, there
are some unexpected failures, which result in delays up to an hour
per day. has the modified process impact productivity?

An attorney came to work on a saturday. when he signed in, he was advised by the morning security guard employed by the building management that he must be out of the building by 5 p.m., when it closes. however, he stayed past 5 p.m. to complete a brief that had to be filed on monday morning. at 5: 15 p.m., the afternoon security guard set the locks on all the doors of the building and left. because she was in a hurry, she did not check the sign-in sheet to make sure that everyone had signed out, contrary to mandatory procedures. when the attorney tried to exit 15 minutes later, he discovered that the doors were all locked and could not be opened from the inside. he used his cell phone to call for , and a supervisor from the building arrived and let him out shortly thereafter. if the attorney sues the building management for false imprisonment, is he likely to win?