Luis, the sales manager of it sales, mentioned to his assistant, marla, "i just got off the phone with one of our best customers and he told me about quite a few customer service issues, and i'm glad he took the time to call. you know, most people will not call a company when they have a problem; they just tell friends, family, and coworkers." this statement about who customers call when complaining about faulty customer service is accurate. (true/false)

Christopher kim, cfa, is a banker with batts brothers, an investment banking firm. kim follows the energy industry and has frequent contact with industry executives. kim is contacted by the ceo of a large oil and gas corporation who wants batts brothers to underwrite a secondary offering of the company's stock. the ceo offers kim the opportunity to fly on his private jet to his ranch in texas for an exotic game hunting expedition if kim's firm can complete the underwriting within 90 days. according to cfa institute standards of conduct, kim: a) may accept the offer as long as he discloses the offer to batts brothers.b) may not accept the offer because it is considered lavish entertainment.c) must obtain written consent from batts brothers before accepting the offer.