The director of customer service wants to know when agents are overwhelmed with high-priority items in the support queue. the director wants to receive a notification when a new case is open with the status of "new" for more than four business hours.
which automation process could be used to accomplish this? choose 2 ans
a. escalation rules b. visual workflow c. lightning process builder d. scheduled apex

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Quick calculate the roi dollar amount and percentage for these example investments. a. you invest $50 in a government bond that says you can redeem it a year later for $55. use the instructions in lesson 3 to calculate the roi dollar amount and percentage. (3.0 points) tip: subtract the initial investment from the total return to get the roi dollar amount. then divide the roi dollar amount by the initial investment, and multiply that number by 100 to get the percentage. b. you invest $200 in stocks and sell them one year later for $230. use the instructions in lesson 3 to calculate the roi dollar amount and percentage. (3.0 points) tip: subtract the initial investment from the total return to get the roi dollar amount. then divide the roi dollar amount by the initial investment, and multiply that number by 100 to get the percentage.

With the slowdown of business, how can starbucks ensure that the importance of leadership development does not get overlooked?