Abbey is responsible for monitoring the progress of an affirmative action program to advance minorities within abc corporation. she reviews progress on changes in employee attitudes, calls special meetings to discuss problems, and makes appropriate adjustments in the program as needed. abbey is engaged in which management function?
(a) planning
(b) organizing
(c) leading
(d) controlling
(e) delegating

Controlling

Explanation: In simple words controlling means checking the mistakes and taking suitable actions as corrective measures. Controlling is done at all levels of management and is used by management to achieve result that were desired at the planning stage.

In the above case, Abbey is monitoring the operations in the organisation as well as taking actions as needed so we can conclude that she is engaged in controlling function.

a manufacturer of printed circuit boards uses exponential smoothing with trend to forecast monthly demand of its product. at the end of december, the company wishes to forecast sales for january. the estimate of trend through november has been 200 additional boards sold per month. average sales have been around 1000 units per month. the demand for december was 1100 units. the company uses α = 0.20 and β = 0.10. make a forecast including trend for the month of january.