The american red cross is a not-for-profit organization that uses volunteer workers the same way a for-profit business uses paid employees. to encourage volunteers to continue to give their time, the red cross volunteers with public recognition. this would be an example of

a. piece-rate scaling.

b. scientific management.

c. theory x.

d. positive reinforcement.

e. an ineffective reward system

positive reinforcement ( D )

Explanation:

The red cross thanking its volunteers with public recognition for their good works towards the cause of the Red cross will motivate or encourage positive response/behavior of the volunteers in the future when called upon for their service again. this type of encouragement towards the volunteers is known as what we call positive reinforcement.

piece-rate scaling is a production type of scaling that is used to reward workers based on their individual output i.e paying them based on how productive they are. this is applicable to a profit based organization and not a not-for-profit organization like Red cross society.