Gary has decided he needs to improve implementation in his small manufacturing business that sells sunglasses to retailers. he has taken the initiative and decided he will be personally and solely responsible for his company's performance this month. he purchased new cell phones for each of his salespeople with a direct connect feature so that he is able to easily keep in contact with them. gary implemented a sales contest, the grand prize being a week's paid vacation, for the greatest increase in sales in the month of may. gary also posted a bulletin boad with each salesperson's territories and even specified the dates they were supposed to make sales calls in each. gary omitted which of the following tools to improve implementation in his business?