Based on the concept of service blueprinting, what is the "line of visibility? " select one: a. the architectural line drawn on the the blueprint, below which are notes not meant to be seen by the client. b. a metaphoric divide between the preparation work required before a service is to be provided, and when the actual service begins. c. a metaphoric divide between the parts of a service that a guest sees and what they do not see. d. a physical wall that literally prevents guests/customers from seeing what back stage employees do.

Garrett is an executive vice president at samm hardware. he researches a proposal by a larger company, maximum hardware, to combine the two companies. by analyzing past performance, conducting focus groups, and interviewing maximum employees, garrett concludes that maximum has poor profit margins, sells shoddy merchandise, and treats customers poorly. what actions should garrett and samm hardware take? a. turn down the acquisition offer and prepare to resist a hostile takeover. b. attempt a friendly merger and use managerial hubris to improve results at maximum. c. welcome the acquisition and use knowledge transfer to impart sam hardware's management practices. d. do nothing; the two companies cannot combine without samm hardware's explicit consent.