What is the first step that both scientists and engineers use to approach a problem?

The first steps that both Engineers and Scientists use to any approach a problem is ''Observation''

Explanation:

Observation research is the qualitative research technique where the researcher observes the participants of ongoing behavior in a natural situation.The Observational approach is most generally applied in behavioral Science.Observation becomes the Scientific and engineering tool and the process of data collecting for the researcher when it assists an expressed research purpose. is orderly organized and documented and is subjected to analyses and controls on legality and reliability.

Used to water and cool climates, probably not thick coated or fluffy. they most likely have thin coats and have to survive to find food. sorry if this wasn't the answer you were looking for..: )