Imagine that you just received a message from an upset customer. She got a gel manicure yesterday that is supposed to last two weeks, and it started chipping. As a professional, how could you most ethically react to her complaint? Draft both a short three- to four-sentence email and an eight-line phone script (where you speak four lines and the client speaks four lines) detailing how you would respond on the phone. What conflict management skills would you employ to deal with the customer?

Imagine that you have just been called to the scene of a car accident which appears to be the result of drunk driving. all persons involved have been transported to the hospital, and now it is your job to document the scene. write a short log of your experience at the crime scene as if you were the crime scene photographer. use your imagination about the details of the scene, and discuss eight photographs you could take (make sure you are including photos from each of the three categories – overview, mid-range and close-up). for each, include details such as a date, time, locations, objects, angles of photographs you took, etc.