Listening with more than your ears includes?

Listening with more than your ears means to also listen with your heart

when you listen with more than your ears you get a deeper, more complete understanding of both the speaker and what they have to say. When you listen with more than your ears, in especial with the people who you care about, you open both you and the speaker to improved communications. listening with more than your ears allows you to learn way more in any given situation. When you better listen to conversation and hear all the unspoken bits you absorb much more. This also shows the person speaking to you that you are paying attention, and that, too, will open you both to better communication.

Howard ruffo  makes the reader feel that ellery has misidentified who is responsible for committing the crime and will end up feeling embarrassed.