All of the following are parts of the second step (analyzing the solution) except a. gathering information about the problem b. generating a variety of solutions c. distinguishing fact from opinion d. evaluating the cause of the problem

When trying to solve a problem, you will need to define the problem first. If you have been able to determine the problem that you need to solve, you can start generating the solutions you need to solve it.

Choosing the right solution, require you to analyze all the possible solutions. The steps require include gathering information about the problem, distinguishing fact from opinion, and evaluating the cause of the problem.

It does not include (B) generating a variety of solutions.

after lydia compare her check register to her bank statement, and the ending balances do not seem to match. then, she must make a bank reconciliation by putting the data all together.

to do this, she need to determine the bank ending balance. after, add the deposits in transit then deduct the outstanding checks. moreover, if the actual checkbook balance does not equal this number, check again for transporting errors by subtracting the balances and add the difference to nine. sometimes, a mathematical error can happen but a bank reconciliation is a great tool to resolve the discrepancies.