A service company recently revised its call-routing procedures in an attempt to increase efficiency in routing customer calls to the appropriate agents. A random sample of customer calls was taken before the revision, and another random sample of customer calls was taken after the revision. The selected customers were asked if they were satisfied with the service call. The difference in the proportions of customers who indicated they were satisfied Pafter-Pbefore was calculated. A 90% confidence interval for the difference is given as (-0.02, 0.11). The manager of the company claims that the revision in procedure will change the proportion of customers who will indicate satisfaction with their calls. Does the confidence interval support the manager’s claim?

(adapted from m. m. duguid and j. a. goncalo, living large: the powerful overestimate their own height. ) in a study of power and self-image, participants were not told the true purpose of the study; instead, they believed they were participating in a business simulation. researchers randomly assigned participants to a high power(n = 44) or low-power (n = 44) condition. in the high-power condition, participants recalled a time when they had power over others, and in the low-power condition, they recalled a time when others had power over them. participants were asked to adjust the height (in centimeters) of an electronic graphical image (an avatar)of themselves to reflect their personal appearance. results indicated a statistically significant difference in participants’ perceptions of their own height across the two conditions. participants in the high-power condition created taller self-images (mean = 6.0, standard deviation = 1.5) than participants in the low-power condition(mean = 4.0, standard deviation = 1.0). * describe independent variable- describe how researchers measured the independent variable- explain why the researchers can conclude that there is a cause-and-effect relationship between the independent and dependent variables. - explain what statistical significance means in the context of the study.- explain why debriefing would be necessary in the study. -