Advanced Placement (AP), 02.02.2021 21:20 Tanya120

When are conflict resolution skills required in the consumer service industry? When the customer service representative is following up with a customer after their issue has been resolved.

When the customer is not in a frame of mind to begin the assessment phase of customer service.

When the customer service representative has personally offended the customer.

Any time a customer requires assistance from a customer service representative.

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